Shipping
| COUNTRY | COST | DELIVERY TIME | SERVICE |
|---|---|---|---|
AUSTRALIA |
AUD$12.20
|
1-6 DAYS* |
SENDLE
|
NEW ZEALAND |
AUD$16.20 |
10 - 20 DAYS* |
SENDLE (DHL)
|
USA & CANADA |
AUD$18.20 |
10 - 28 DAYS* |
SENDLE (DHL)
|
*Timeframe estimates can vary from month to month. We have been pleasantly surprised by the speed that most of our parcels are delivered by, however it's important to consider that these service times can fluctuate depending on time of year, International or local public holidays, or force majeure such as natural disasters, epidemics, or pandemics. The delivery window commences once your parcel is picked up by one of our couriers. Your order will be shipped within 1-2 business days of receiving your order. We are a tiny team here at BUON and we thank you for your patience :)
COVID-19
While we seem to have stabilised here in Australia, other countries around the world are still suffering the effects of the pandemic. We are still shipping daily, but please allow for extra delays just in case.
COUNTRIES WE CANNOT SHIP TO
We are currently not shipping to the EU, UK, or Ireland until we can fully understand what the new Brexit/VAT changes will mean for us here at BUON HQ.
TAXES & DUTIES
Our shipping fees do not include import taxes and duties. Some countries charge goods and services tax and/or import duties which you will need to pay once your item arrives in your country. All payments of taxes and duties are your responsibility and are ordinarily calculated by the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.
Please check the import taxes and duties for your country to empower you with the knowledge you need in order to have the best possible experience whilst shopping and shipping with BUON :)
NZ | https://www.customs.govt.nz/personal/online-shopping/
Canada | https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
TRACKING YOUR PARCEL
Once your order has been packed and left our warehouse, you will be emailed a tracking number by us, Sendle, or Australia Post.
If you can't find it in your inbox, it may have ended up in your junk folder.
Please note that customs may stop your parcel for a little while if they feel the need to conduct a routine search.
POSTAGE INFORMATION
For most parcels, we use Australia Post to send you your new favourite thing.
We ship internationally from Melbourne, Australia, and for this we mostly use Sendle (DHL).
Both Sendle and Australia Post are carbon neutral services.
The majority of our parcels must be sent marked ATL (Authority to Leave). Please keep up to date with your tracking to make sure you don't miss your parcel.
IF YOU MISS YOUR POSTIE
If your parcel is coming to you via Australia Post, a card may be left in your mail box or somewhere on your front door. You will need to take the card along with your ID to the post office as marked on the card in order to retrieve your parcel.
If your parcel is coming with Sendle, they have a slightly more interesting way of doing things. Please check your tracking updates - they may have taken it to one of the following:
• Your nearest Repco
• A newsagency
• A chemist
• A petrol station
• A self storage centre
• Somewhere else you'd never have thought of
Sendle doesn't have physical offices like Australia Post. Instead, they utilise a service called Hubbed; basically a network of stores and locations where one can drop off or pick up parcels from. In most cases they will leave you a card if you're not home.
Click here to view your nearest Hubbed location
MISSING PARCELS
Oh no! Where's it gone?! If your parcel has just taken way too long arrive, or if the tracking says it's been delivered when it obviously hasn't, you will need to lodge a non-delivery complaint with Sendle or Australia Post. If you're unsure how to do this, let us know and we'll investigate. We will help you out however we can.
INCORRECT INFORMATION
Once you have placed your order, there is a very small window of opportunity to change any of your details. Please let us know as soon as you realise! You can e-mail us at hello@buonclothing.com
Please note, we are not able to change your details after your order has been shipped! We are often super speedy at getting an order out, so it's best to double check, and then triple check! If your parcel is being sent to a business, please include the name of the business in your delivery info when you're checking out.
We are unable to refund shipping costs during any part of the process of exchanging items or in the event the parcel goes missing.
GIFT VOUCHERS
We intend to get your Gift Vouchers out to you as soon as possible, usually within 1 business day :)
