Refund policy
In Store Sales
• No refunds will be given if you simply change your mind
• Exchanges for change of mind or incorrect size will be granted up to 14 days from date of purchase
• Store credit may be issued in the event you cannot find something in store to exchange for, valid for 12 months
• Gift cards cannot be returned or exchanged for cash
• Please retain your receipt or order number for proof of purchase
Online Sales
If you are not happy with your order, please e-mail us first to discuss exchanging or returning your item(s) at exchanges@buonclothing.com
Returns & Exchanges
Our policy lasts 14 days from the date of delivery. If more than 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a return or exchange, unless under exceptional circumstances which will be considered on a case by case basis.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. While we rely on your integrity, there are ways to tell if the garment has been worn or washed.
If you would like to return or exchange your item(s), contact us at exchanges@buonclothing.com with the following information:
• Your order number
• Reason for return
Send the item with tracking to
BUON Returns
3-5 Dudley Court
Gladstone Park
Victoria
Australia
3043
You must email us to let us know the parcel is on its way.
Please note that we are not legally bound to return an item due to change of mind. Returns are accepted on a case by case basis and are not guaranteed. The buyer is responsible for shipping costs.
Renumeration for returns will be issued in the form of a refund or store credit for the same amount as your order, less shipping.
Once we receive the item back for exchange, we will ship out the new item to you, or if the item is to be returned without exchange, a store credit voucher for the same amount less shipping will be emailed to you to use for your next purchase at BUON Clothing, valid for 12 months.
Please email us FIRST before purchasing or repurchasing the item you would like to exchange for to exchanges@buonclothing.com
Gift cards and personalised items are exempt from being returned.
To complete your return, we require your order number, a receipt, or proof of purchase. The buyer is responsible for return shipping unless in event of major failure or incorrect item sent.
Defective Products
We take quality control very seriously. In the incredibly rare event of defective product(s), contact us at exchanges@buonclothing.com and further instructions will be given. The item must be sent to BUON HQ with tracking. Upon inspection we will confirm whether the product is defective. If we agree that the item is faulty, the cost of shipping will be reimbursed and a replacement item will be sent to you at no additional cost. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We will only accept items being returned with a trackable shipping service. We don’t guarantee that we will receive your returned item, but tracking will allow us to follow this up if applicable. We will work with you to ensure the best outcome for you.
Thank you and have a BUON day!
